Job Overview

The Account Manager, Coursera for Campus is responsible for driving renewals and expansion revenue with installed priority accounts. This position involves managing renewals and identifying opportunities for revenue growth through expansion within existing accounts.

The Account Manager will engage with university presidents, provosts, chancellors, deans and faculty, leveraging multiple communication channels. In this role, a structured and repeatable sales process is key to success, as is the ability to work collaboratively and cross-functionally in a fast-paced environment.

Responsibilities

• Ensure timely renewals and drive targeted 30% growth rate within existing assigned accounts 
• Prospect, engage, and sell to senior education leaders across 4-year institutions, community colleges, and high schools, as well as other business buying personas within your aligned account base
• Develop opportunities for cross-sell in established accounts via direct prospecting and partnership with the Sales Development team
• Meet or exceed established weekly and daily activity metrics, consistently drive retention lifecycle activities with install clients, and identify and execute on expansion opportunities, hit quarterly and annual quotas
• Develop a comprehensive understanding of all product offerings, with a focus on understanding buyers, education procurement processes, and expansion through for-credit use cases
• Stay informed about evolving business and technology challenges faced by clients 

Basic Qualifications

• 6+ years of experience in a sales, demand generation or sales related role selling to universities, colleges, high schools, and education systems 
• Proven experience in managing a sales quota and successfully negotiating contracts
• Proven experience selling to university presidents, provosts, and deans, with a strong ability to build lasting client relationships and provide strategic, value-added insights to their business
• Business fluency in English and Spanish
• Demonstrated ability to collaborate closely with Customer Success teams, effectively linking learning initiatives to measurable business outcomes
• Demonstrated experience in effective presentation, organization, and time management, with a proven track record of delivering effective results
• General comprehension of the pedagogical needs of academic leadership as it relates to educational technology and the ability to speak their language within a commercial context
• General understanding of the student cycle as well as the learner experience
• Travel will be required for industry events, client meetings, and team off-sites (estimated 25% travel)

Preferred Qualifications

• Enterprise sales experience at a SaaS company
• Proven ability to consistently exceed sales quotas for growth and renewal business, with demonstrated success in accurate forecasting and achieving sales commitments
• A proven track record of prospecting and generating demand within an existing client base through upsell and cross-sell strategies, being a "farmer-hunter" and proven closer in the higher education space
• Entrepreneurial drive with the ability to work independently or collaboratively in fast-paced, dynamic, and ambiguous environments.
• A quick learner who is comfortable with technology and adapts easily to new tools and processes
• Strong larger audience presentation skills

If this opportunity interests you, you might like these courses on Coursera:

• Foundations of Business Strategy
• Successful Negotiation: Essential Strategies and Skills

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