Manager, Sales Development

Job Overview:

The Enterprise Sales Development Team serves global organizations, including leading companies, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. As part of Coursera’s Middle East team, you will play a key role in increasing global access to a world-class education. You will manage a team of 6-10 Sales Development Representatives (SDRs). The SDR team is focused on identifying opportunities across the Middle East business primarily for our Enterprise Account Executives. The role also requires working across the organization (with sales managers, account executives, marketing, university partnerships, and legal) in service of Coursera’s growth and long-term success. You will be responsible for driving your team’s success, delivering the teams’ opportunity creation, and revenue goals in the Coursera for Business space.  

Responsibilities:

• Meet and exceed all team quarterly and annual sales quotas while driving pipeline growth for the MEA Enterprise Account Executives
• Recruit, onboard and retain new SDRs, improve time to productivity for new team members while maintaining performance in the existing team. 
• Develop experienced team members for promotion and internal mobility opportunities. 
• Partner with marketing and sales teams on prospecting, campaigns, events and other initiatives. 
• Coach team members on inbound and outbound techniques, sales process and value selling approaches and Ensure accurate reporting of leads, pipeline, activities and forecasts and provide quantitative/qualitative analysis to inform the team on general trends, product, competitors.
• Have a strong focus on input and output metrics. Closely monitor outreach efforts including dials per day, conversion rates to opportunities, hand-off to sales and close rates – with the aim to increase SDR productivity and contribution to pipeline and bookings

Basic Qualifications:

• 1+  years of sales management experience, preferably in inside sales, or sales development 
• Experience managing a team of 5+ employees
• Demonstrated history of managing sales development representative teams and over-achieving quarterly and annual targets.
• Background in coaching, leading and inspiring teams to drive performance.
• Experience building and analyzing reports in Salesforce and providing accurate reporting metrics.
• Demonstrated cross functional collaboration - presenting ability to work with different functions effectively and for overall benefit to the business.
• Business fluency in Arabic and English.

Preferred Qualifications:

• Entrepreneurial drive and comfort working as part of a team in ambiguous, quickly-changing environments.
• Outstanding ability to collaborate, understand, and empathize with others.
• Passion for education.
• Business written and verbal communication skills, analytical and creative-problem solving abilities, excellent interpersonal skills, organizational, and operational skills.

If this opportunity interests you, you might like these courses on Coursera:

• Sales Training: Building Your Sales Career
• Sales Training: Sales Team Management
• Groundwork for Success in Sales Development

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