People Services Specialist

Job Overview:

At Coursera, our People team is devoted to building and developing high-performance teams, fostering employee betterment, and promoting a sense of community. We're currently working on projects that will enable Coursera to continue scaling as a top global company. We're driven by the belief that anyone, anywhere can transform their lives through learning and are always seeking to make that vision a reality. 

We are seeking a highly dedicated and customer-centric People Services Specialist to join our dynamic team in India. As a People Services Specialist, you will be responsible for managing the entire employee lifecycle from onboarding to offboarding. Our ideal candidate is one with at least 3-5 years of overall experience in HR Operation/Shared Services and 2 years of relevant experience in HRIS tools like Workday & ServiceNow.

As a People Services Specialist, you will play a crucial role in supporting the people strategy through the development, optimization, and implementation of people processes and programs. You will also oversee the day-to-day responsibilities associated with people operations. We’re looking for a candidate who is collaborative and passionate about developing and implementing innovative HR processes and solutions.

If you're looking to contribute to a fast-paced, dynamic environment with a growing, global company, we encourage you to apply. Bring your enthusiasm, intelligence, and exceptional customer service skills to our team, and let's drive the employee experience to the next level together.

Responsibilities:

• Employee Experience: 
• Expertly interact with our employees as their first point of contact with our ticketing system, ServiceNow. 
• Create an environment of “I’m here to help!” and “Let’s find out together” to assist employees with day-to-day questions.
• Employee Lifecycle Management:  Manage and continuously improve the way we welcome new hires. This includes doing background checks, sending welcome emails, onboarding schedule, and more. Maintain accurate and up-to-date employee records, including contracts, personal information, and performance data. When an employee leaves, manage the offboarding process smoothly, get their feedback, and use that information to help make better future decisions.
• Benefits & Leaves: Administer Employee benefits programs as well as  leave of absence.
• Partnerships with internal teams: Liaise with employees, managers, and other internal teams including People Business Partners, Payroll, Benefits, Compensation, Legal, Talent Operations and IT to provide direction and clarity on processes related to the employee life cycle.
• Compliance & Process Documentation: Ensure compliance with all applicable policies and procedures and conduct regular audits of documentation and operational processes. Create and maintain standard operating procedures for internal People Operations processes.
• Data & Reporting: Utilize HR data to generate detailed analytical reports on key metrics, enabling informed decision.

Basic Qualifications:

• HR Operation/Shared Services Experience: Possess 3-5 years of experience in HR Shared services role, ideally in a fast-paced and global environment, and proficient in ServiceNow ticketing systems and Workday HRIS tools.
• Compliance: Working knowledge of US/India/EMEA employment legislations and regulations.
• Solution Focused: Is a natural problem solver, using sound judgment to creatively remove obstacles and can work independently. You always question the status quo and others’ “playbooks,” as you look for opportunities to innovate and break convention where you think we can do better.
• Organized; Trustworthy & A strong communicator : You have top-notch organization skills and strong attention to detail to develop and execute plans.  Your tremendous emotional intelligence, empathy and great judgment make you a trusted partner to cross-functional colleagues across the business. You are an exceptional communicator in both written and verbal interactions; clear, concise, and able to effectively distill the ‘so what’ for different audiences.
• Analytical & Tech-savvy:  Ability to analyze and synthesize ticketing metrics and data to identify trends, patterns, and areas of opportunity. Proficient expertise in ServiceNow ticketing systems, along with mandatory practical involvement in HR and Payroll systems like Workday. Additionally, the ability to quickly learn and efficiently navigate new systems and tools is required.

Working hours expectations: 

In this role, a flexible work schedule will be provided to effectively accommodate the varying needs of our global team. As the job requires supporting multiple regions, working hours will be adjusted to correspond with different time zones (AMER/EMEA/APAC). Fixed hours will also be in place to ensure smooth operations during critical time periods. These fixed hours are defined but not limited to:

• AMER (15:00 hrs to 00:00 hrs) IST
• EMEA (13:00 to 22:00 Hrs) IST
• APAC (09:30 Hrs to 06:30 hrs) IST

Our commitment to providing work-life balance for all employees remains a top priority, and reasonable adjustments will be made whenever necessary to ensure this remains achievable. We strive to ensure efficient global operations while considering the personal and professional commitments of our valued employees.

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