Senior Partner Success Manager, University Services

Job Overview:

Our University Partner Services team supports Coursera’s mission by making our open and for-credit content from elite institutions available in a flexible and affordable way for a global audience.

Coursera is looking for a partner success manager to assist in the launch and manage new degree and open content programmes. You will be a natural leader and fantastic communicator who thrives on solving complex problems, creating processes, and launching highly successful programmes. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a startup environment.

Responsibilities:

• Strategize on innovative methods to help our partner universities reach their program and content production goals
• Align a broad set of cross-functional teams (Product, Design, Marketing, Engineering, Vendors, Business, Legal, etc.) to ensure your university partners are successful - from recruiting the best applicants to building high quality courses to providing a best-in-class student experience and ensuring on time high quality course launches
• Deepen the relationship with key partner stakeholders (travel up to 25%)
• Manage the operations and implementation associated with Coursera courses, degree or MasterTrack™ programs, resolving issues as needed to ensure an exceptional student experience
• Provide platform and technical support to our partners, and manage the product feedback loop between partners and product teams
• Analyze data to build compelling business cases for resource investment either from Coursera or our partners to make our partners more successful

Basic Qualifications:

• Bachelor’s degree
• 6+ years experience managing relationships with partners or clients
• Experience moving between senior stakeholders and operational execution to enable different audiences
• Demonstrated analytical, strategic, & problem-solving skills and communication (written and verbal) skills
• Experience in project management and process design 
• Cross-functional team leader experience

Preferred Qualifications:

• Level-headed temperament; ability to make quick judgments and defend decisions
• Perseverance and drive, manifested in a strong work ethic and a willingness to roll up your sleeves and do whatever needs to be done
• The ability to thrive in a fast-paced, ever-changing environment and to radiate positivity even while under pressure
• A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world 
• Prior experience in consulting
• MBA or equivalent from a top university
  
  

If this opportunity interests you, you might like these courses on Coursera:

*https://www.coursera.org/specializations/solving-complex-problems

*https://www.coursera.org/specializations/strategic-leadership

*https://www.coursera.org/specializations/influencing-storytelling-change-management

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