Staff Product Researcher

  • United Kingdom
  • Design & Research
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About Coursera

Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we’re driven by the belief that learning can transform lives through learning.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. 

We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.

Job Overview:

The Design and Research org at Coursera crafts cohesive, world-class experiences that bring our company vision of creating a world where anyone, anywhere has the power to transform their lives through learning to life. 

Our Design organization spans three pillars: Learner Journey, Content Experience & Ecosystem, and Enterprise. The Enterprise pillar helps employees at companies, governments, and institutions develop job-relevant skills through personalized, AI-driven discovery and engaging learning experiences. In today’s fast-changing job market, continuous skill development and certification are essential, and Coursera’s Enterprise team enables organizations to upskill their workforce while helping individuals achieve their career goals.

As a Staff Product Researcher for the Enterprise group, you’ll lead research that drives product strategy and design for enterprise learners, administrators, and customers worldwide. You’ll plan and execute studies across the product lifecycle,  uncovering insights, influencing roadmaps, and ensuring Coursera’s enterprise products are intuitive, impactful, and grounded in real user needs. This role blends hands-on research with strategic leadership, partnering closely with Product, Design, Engineering, and Data Science to shape the future of enterprise learning.

 

 Responsibilities:

  • Design and conduct user research across all stages of the product development cycle deploying a wide variety of qualitative and quantitative methods 
  • Deliver actionable and compelling insights into user needs and product performance to guide product decisions, tactical and strategic 
  • Formulate a research agenda across vast and complex product space, connecting research to business goals, such as activation, adoption, and retention, ensuring insights lead to a clear and measurable impact
  • Partner with design, product management and engineering to tackle the most strategic research questions and ensure insights lead to tangible product action 
  • Collaborate closely with data science to connect qualitative insights with behavioral data to tell a fuller story
  • Mentor researchers on their craft, raising the bar for research quality and outcomes.

 

Basic Qualifications:

  • 7+ years of experience leading user research projects with demonstrated impact 
  • Mastery of a wide range of qualitative and quantitative UX Research methods, with a strong research portfolio demonstrating past work experience and deliverables  
  • Experience conducting product research on complex, cross-system experiences that span both off-platform and on-platform environments

 

Preferred Qualifications:

  • Experience with B2B and SaaS products, especially in solving for admin workflows, provisioning, integrations, and reporting needs.
  • Excellent communication and presentation skills, with the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization 
  • Excellent problem-solving skills, with demonstrated ability to manage ambiguity and self-start 
  • Operates as a pace-setter, with a strong interest in improving and evolving their own research practice to stay cutting edge.

 

Design team values & how we work: 

  • We simplify – always looking for ways to reduce and sharpen the product for highest impact and careful attention to detail. We believe design is a way of thinking that brings clarity and focus to product ideas.
  • We think holistically – we envision the big picture, and are the voice of the end user throughout every interaction. When our learners are happy and meet their goals, we succeed as a company.
  • We collaborate – as a design team, we work together to achieve a cohesive product and a studio culture greater than the sum of individual designers.
  • We skill-share – designers working in interaction design, visual, motion graphics, and prototyping tools all learn from each other and discover new methods.

 

If this opportunity interests you, you might like these courses on Coursera:

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Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@coursera.org. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.