Job Overview:

Coursera is seeking a Workplace and Employee Experience Project Manager  to support delivery of our employee experience programs across the APAC region and the world. This role will report to the Manager of Workplace & Employee Experience to create and translate our strategy and culture into an impactful employee experience. The ideal candidate will be team-oriented, have a consultative mindset, and a passion for creating moments that matter for Courserians.

Responsibilities:

Globally

• Strong Project Management background to partner with the Manager of Workplace Services in managing department wide project tracking. 
• Background in Surveys and Employee Listening.  Ability to provide direction and insight into how we formulate and interpret data.  
• Experience taking Employee Listening and translating that into business action plans. 
• Interested in understanding our employees and our culture  and finding solutions to improve the employee experience.
• Experience with driving global events; including but not limited to onsite and virtual event conception, goal setting, milestone tracking, RACI maintenance, driving cross-functional projects, global communications planning, data tracking and success analysis, ongoing project iteration.
• Familiar with waterfall and agile work practices.
• Data management and analysis skills.

Locally

• Act as Workplace and Employee Experience liaison for APAC employees. 
• Liaison to building management for service needs.
• Oversee office interactions, responding to requests and questions.
• Coordinate with IT department on all office equipment.
• Responsible for equipment tracking, sending and retrieving for the APAC region.
• Create and act as the point person for in-office programming and special events across APAC, partnering with the Workplace & Employee Experience teams in delivering a consistent employee experience. 
• Oversee event financial planning and tracking of expenses to ensure adherence to budgets.
• Assist with delivery of APAC New Hire Onboarding presentations when needed.

Basic Qualifications:

• 3-5  years of experience project managing cross-functional teams and managing local and global stakeholders
• 3-5  years of experience dealing directly with employees or customer
• 2+ years of dealing with Employee Data, Employee Listening &/or Survey Management
• Strong relationship management skills and the ability to effectively interact with a diverse set of individuals.
• In person and virtual presentation skills
• Understanding of the employee onboarding process and new hire needs and considerations
• Familiarity with finance, IT, HR, WPE and legal partnerships
• Demonstrated ability to engage with employees from entry level to C-suite
• Familiar with global company and managing multi-level priorities. 
• Strong time management skills. Used to managing multiple projects at one time.
• Ability to adapt to changing priorities
• Flexibility with work hours and ability to occasionally work late
• Ability to be onsite a minimum of 3 days a week
• Ability to work with Google Suite of tools and Excel
• Ability to interact with employee event communications and tracking applications
• Previous experience in large global corporations is a plus.  

Preferred Qualifications:

• Strong attention to detail, resourceful, creative and responsive
• Solid experience and understanding of standard project management, and data management templates and tools such as Lucid or Miro, Asana and more.
• Is highly agile and comfortable working in a rapidly changing environment.
• A team player who helps us offer a consistent experience to our global employee base.
• Passion for process improvement and dedication to making everything better.
• Ability to handle sensitive and confidential material, and practice discretion.
• Can-do & positive attitude: be welcoming, proactive, resourceful, and quick on your feet.
• Strong communication and interpersonal skills (you’re a people person!)
• A “Doer,”  you understand processes, can analyze data and set goals with the best of them, but you don’t get stuck in thinking it through. In the end you get things done - on time and with positive results.
• You understand service to our employees and what it means to develop a healthy culture.

Working hours expectations:  

In this role, a flexible work schedule will be expected to effectively accommodate the varying needs of our global team. As the job requires supporting multiple regions, working hours will be adjusted to correspond with different time zones (EMEA/APAC, sometimes NAMER). Fixed hours will also be in place to ensure smooth operations during critical time periods.

Please note this role does require you to go into our local Gurugram office Mon-Fri, occasional flexibility with this will be provided with prior manager approval.  

Our commitment to providing work-life balance for all employees remains a top priority, and reasonable adjustments will be made whenever necessary to ensure this remains achievable. We strive to ensure efficient global operations while considering the personal and professional commitments of our valued employees.

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